Safe Gaming

On Unibet Responsible Gaming — Keep it fun, not a problem

Gaming should be a source of entertainment, not addiction. Unibet is committed to giving you all the tools and support you need to play safely and responsibly.

Player Protection
Top Priority
Setting Limits
In Your Control
Self-Exclusion
Always Active
24/7 Support
Always Here for You

What is responsible gaming and why does it matter?

Online gaming is a popular form of entertainment for millions of people. Among Bangladesh's younger generation, interest in slots, betting, and bingo continues to grow. But like any form of entertainment, it's important to know your limits.

On Unibet Responsible Gaming It means play when you want — but always with your budget, time, and mental wellbeing in mind. Gaming should never get in the way of the other parts of your life: family, work, or studies.

We believe a happy and protected player has the best experience in the long run. That's why Unibet goes beyond just providing games — we are equally committed to creating a safe environment for you.

Keep in mind: Gaming is for entertainment. Never treat it as a way to recover lost money or as a source of income — that mindset is where problems begin.

Healthy Gaming Habit Levels

Check the indicators below to understand where your gaming habits currently stand:

Playing for EntertainmentHealthy
Staying Within BudgetHealthy
Scheduled Play SessionsStay Alert
Continuing to Play After a LossDangerous

The indicators above are for awareness only. Understand where you stand and take action accordingly.

Our Protection Tools & Services

Features we offer to promote responsible gaming on Unibet

Setting a Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Session Time Controls

Set a session time limit to avoid playing for too long in one sitting. Once the time is up, you'll receive an automatic warning and your session will end if needed.

Take a Break Feature

If you just need a short break, set a cooling-off period on your account ranging from 24 hours to 6 weeks. No bets can be placed during this time.

Self-Exclusion

If you feel your gaming is getting out of control, activate a self-exclusion period of 6 months to 5 years. Once enabled, this cannot be cancelled before the end of the selected period.

Setting a Loss Limit

Set the maximum amount in BDT you're willing to lose within a given period before you start. Once you hit that limit, your account will automatically stop accepting bets.

Opt Out of Promotions

You can opt out of bonus offers and promotional messages at any time. It's an easy way to remove temptation and help you stay in control.

Recognise the Warning Signs

Problem gaming develops across three stages. Identify where you stand and take action early.

Normal Stage
  • Gaming as Entertainment
  • Sticking to Your Budget
  • Accepting Losses Gracefully
  • Balancing Family & Work
  • Able to stop on your own
Caution Stage
  • Chasing Losses
  • Increasing time spent gaming
  • Going Over Budget
  • Hiding Things from Family
  • Unable to stop even when you want to
Crisis Stage
  • Gaming with borrowed money
  • Neglecting work or studies
  • Withdrawing from Family & Friends
  • Stress & Anxiety
  • Need Help — Contact Us Now

Self-Assessment

Answer these questions honestly. If most of your answers are "yes", it's time to seek help.

1
Have family or friends expressed concern about your gaming?
2
Do you place bigger bets to try to recover money you've lost?
3
Have you tried to stop gaming but couldn't?
4
Has gaming caused problems with your work, studies, or relationships?
5
Do you feel restless or irritable when you're not gaming?
6
Have you borrowed money or sold valuables to fund your gaming?

If you answered "yes" to three or more questions, please reach out to the support services listed below.

Support Organisations

You don't have to face this alone — help is available, so reach out.

Kaan Pete Roi (Bangladesh)

A popular helpline in Bangladesh for mental health support. Trained volunteers will listen to you in complete confidence.

National Institute of Mental Health (NIMH)

The national mental health hospital in Dhaka offers specialist consultations for gaming addiction and other behavioural issues.

Gamblers Anonymous

This international organisation provides group support for people struggling with gambling addiction. Online sessions are also available.

Unibet Support Team

Our dedicated responsible gaming team is available 24/7, 7 days a week. Get help with account limits, cooling-off periods, or self-exclusion — whatever you need.

How to Use the Protection Tools

Set up safety controls on your account in just a few simple steps.

Step-by-Step Guide

After logging into your account, follow the steps below:

  • Step 1: Click the profile icon in the top right corner.
  • Step 2: Go to "Account Settings" or the "Security" option.
  • Step 3: Open the "Responsible Gaming" tab.
  • Step 4: Set deposit limits, time limits, or loss limits based on what works for you.
  • Step 5: Save changes — they take effect immediately.

If you need help, reach out to us directly via live chat and we'll guide you through the settings.

Important Information

Keep these important points about responsible gaming in mind:

  • Limits Reduce Takes effect immediately.
  • Limits Increase Processing may take up to 7 days.
  • Once self-exclusion is activated, it cannot be cancelled before the period ends.
  • No marketing messages will be sent during a cooling-off period.
  • Minors (under 18) are strictly prohibited from opening an account.
  • Family members are also welcome to contact us directly if they need support.

If you suspect a minor is using your account, please notify us immediately.

Frequently Asked Questions (FAQ)

Frequently Asked Questions About Responsible Gaming

Yes, all of Unibet's responsible gaming tools — limit setting, cooling-off, and self-exclusion — are completely free to use. There are no additional charges for activating any of them.

No, activating self-exclusion keeps your account balance safe. You can withdraw your funds once the self-exclusion period ends or by contacting our support team.

Making changes directly to an account requires the account holder to log in. However, family members can contact our support team to raise concerns and we will act accordingly.

A cooling-off period is a temporary break — from 24 hours up to 6 weeks — after which your account reactivates automatically. Self-exclusion, on the other hand, is a long-term commitment — from 6 months to 5 years — and cannot be cancelled midway.

Yes, you can run a deposit limit, a time limit, and a loss limit all at the same time. Combining these tools gives you stronger protection and reduces the risk of excessive play.

Absolutely not. Age verification is mandatory during registration on Unibet. No one under 18 can open an account or play. This is enforced through identity document verification as part of the KYC process.

Build Healthy Gaming Habits

Responsible gaming doesn't mean giving up — it means playing smart. Build these habits:

  • Set your budget in advance: Decide how much BDT you are willing to spend before you start playing. Once you've lost that amount, stop for the day.
  • Respect your time limits: Keep an eye on the clock. Set a timer and take a break when it goes off.
  • Don't play on impulse: Avoid gaming when you're feeling angry, sad, or stressed.
  • Accept your losses: Winning and losing are both part of the game. Never chase your losses by placing bigger bets to try to win back what you've lost.
  • Keep other activities in the mix: Spend time on other hobbies or social activities rather than relying solely on gaming.
  • Let a loved one know: Letting family or friends know how much you play helps keep things transparent.

Our Commitment

Unibet is more than just a gaming platform — we are committed to building a responsible community. Our goal is to ensure every player enjoys a safe, fun, and controlled gaming experience.

To that end, we:

  • We monitor regular players' gaming patterns and proactively reach out when we spot warning signs.
  • We include responsible gaming messages in all our advertisements.
  • We do not send any marketing messages to players who have self-excluded.
  • We follow international responsible gaming standards and conduct regular audits.
  • Our support team receives specialist training to properly assist players who may be experiencing difficulties.

Unibet is internationally certified for responsible gaming and undergoes regular third-party audits.

Safe Gaming

Play Safe, Play Happy

Responsible gaming on Unibet is more than a policy — it's part of our culture. Create an account today and take control of your own safety settings.

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